We accept a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@kicscooter.com or use our Live Chat. after accepted, weâll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return address:Room 305, Le Tao Residence (Building 6), Yile Garden, Kangle Community, Nanwan Street, Longgang District, Shenzhen,China.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Your satisfaction is important to us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once weâve received and inspected your return, and let you know if the refund was approved or not. If approved, youâll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow 3-5 business days for the refund to completely process.
Refund fee is responsible by us .
The flat shipping fee will be charged to ship the renturn item and the shipping fee is not refundable.Â
